Investing in high-end wellness equipment is a major step for any business. It’s an exciting decision that holds the promise of new revenue streams and enhanced client results. But for every success story, there’s a cautionary tale.
Imagine this: You’ve just made a $60,000 investment in what you were told is a "top-tier" red light therapy bed. You're ready to start seeing a return on that investment. But two months in, the reality is a nightmare. The machine is already malfunctioning, the manufacturer’s phone number goes straight to voicemail, and the warranty you were promised seems to have disappeared into thin air.
Unfortunately, this scenario is all too common in an industry with a wide range of manufacturing standards and business practices. The good news? It's entirely preventable with the right due diligence.
Before you sign a purchase order for any high-ticket wellness equipment, here are five essential questions you need to ask.
1. Where is the equipment manufactured?
This is more than a question of patriotism; it’s a question of logistics and quality. Equipment manufactured overseas can be difficult and expensive to service. Getting replacement parts can take weeks or even months, leaving your investment sitting idle. At Body Balance System, all our equipment is proudly assembled in the USA, ensuring stringent quality control and rapid access to parts and support.
2. Is the device registered with the FDA?
Navigating FDA regulations can be complex, but at a minimum, you want to ensure the device you're considering is properly listed and registered. An unregistered device can pose a significant liability risk to your business and may not meet the safety and quality standards required for professional use. All our therapy beds are registered as over-the-counter devices intended for a specific set of wellness benefits, giving you and your clients peace of mind.
3. Can I test your customer support?
A company's responsiveness before you buy is a strong indicator of the support you’ll receive after you buy. Give their support line a call. Send an email with a technical question. If it’s difficult to get a knowledgeable human on the line now, imagine how challenging it will be when you have an urgent issue.
4. What are the precise terms of the warranty?
Many warranties look great on the surface but are full of fine print, exclusions, and loopholes. Ask for the full warranty document ahead of time. Does it cover both parts and labor? Who pays for shipping on a replacement part? Is there a deductible? A transparent and comprehensive warranty is the hallmark of a company that stands behind its product. Our red light therapy devices, for example, come with a straightforward 3-year warranty covering both parts and labor.
5. Can you provide client references?
Any reputable manufacturer should be proud to connect you with existing customers. Speaking with other business owners who have used the equipment can provide invaluable insight into the product's reliability, the company's integrity, and the overall ownership experience.
Making a significant capital investment is a partnership. Asking these tough questions upfront doesn't just protect your investment—it ensures you’re partnering with a company that is as committed to your success as you are.