Return

RETURN POLICY FOR RED LIGHT THERAPY DEVICES & PRODUCTS

For health and safety reasons, our Red Light Therapy devices and products cannot be returned.

Orders are not eligible for exchange or substitution. 

Original shipping costs are non-refundable. 

All products listed for Purchase, as Final, and or as Closeout Sale are non-refundable. Purchased Final/Closeout Sale items are NOT eligible for return. 

All products listed as "Open-box" are non-refundable. These like-new products have been inspected by a Body Balance System technician and repackaged at our facility. Please note, these products have experienced use and may include minor cosmetic blemishes. Open-box products include a standard warranty, applicable to the original warranty, which is stated on the individual product page and user manual.

This return policy is limited to purchases from BodyBalanceSystemOnline.com. If you purchased your Body Balance System Device through an authorized retailer, please contact them.

*This applies to all orders inside and outside of the domestic U.S.